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Q&A with Advanced Practice Nursing Corporate Director, Carol Patrick

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Q&A with Advanced Practice Nursing Corporate Director, Carol Patrick

Q: How long have you worked for Northwell Health?

A: I  have been with Northwell Health via Huntington Hospital since 1981 (35 years), in a variety of capacities, beginning as a Registered Nurse, then working my way up to a Clinical Nurse Specialist in Critical Care, Critical Care Director, Electrophysiology Acute Care Nurse Practitioner. Three years ago, I became the Corporate Director for Advanced Practice Nurses at Northwell Health, and since have been balancing that role as well as allocating a portion of my time as an Electrophysiology Nurse Practitioner.

Q: What does the Nurse Practitioners Council do for our NP’s within the system? 

A: Our System NP Director’s Council meets monthly for 2 hours, provides an avenue for advocacy and communication from all of the systems Nurse Practitioners to our leadership. Maximizing the ability of the NP’s to practice to the top of their licensure is the vision and goal of our leaders. The Mission of the System NP Director’s Council is to be the voice of the advanced practice professional, while promoting the highest standards of evidence based, patient centered, quality care. Supporting and promoting excellence in leadership and professional growth within the advanced practice profession is also one of our main priorities.

Q: Can you talk about the opportunities for NP’s throughout our health system?

A: There are multiple opportunities in innovative work environments for the Advanced Practice Nurses at Northwell Health in both the inpatient and outpatient settings – ranging from e-ICU, telestroke, telepsychiatry, to robotic surgery and our newly growing LVAD impantation HF program, liver transplant program, the outpatient Housecalls and Care Solutions team. The opportunities for advanced practice Nurses here are endless – one can create their own vision, construct a viable business plan and strategy, and their dream can come true. Innovative care models are popping up everywhere – advanced illness programs, palliative/ hospice care, acute stepdown units, outpatient clinics/ programs, perioperative NP oversight, which are all NP managed and run. Assessing metrics such as length of stay, infection rates, skin ulcers, CAUTI, VTE occurrences, patient/ family satisfaction, and team communication are amongst the measurements where we shine.

Q: What role do NP’s play here at our hospitals and facilities?

A: The role of NP’s here is directed North – leading the way in independent and innovative practice and patient centered care. Our NP’s serve as advocates for our patients and families, conduits for change and strong collaboration and communication amongst physicians and other health care providers, engaging referrals whenever needed to optimize patient outcomes, and safe efficient transitions throughout the health care continuum.

Q: Why is Northwell special? 

A: Our Nurse Practitioner’s are the voice of the patient and families – listening, assessing, prescribing, referring, optimizing, performing, and embracing technological advances in care for the prime focus of utilizing time management and efficiency for what matters most, the patient! Northwell is special because our leadership and supportive administration enables EVERY advanced practice nurse to have a voice. They listen to the staff, and have teams of individuals who evaluate Employee Engagement results, working on plans for success and targeting those areas of deficiencies to improve both employee and patient satisfaction. The wealth of educational and participative opportunities abounds – all one needs to do is have an idea and implement it. We at Northwell provide every advanced practitioner with a professional identity and ongoing professional development that makes us the employer of choice.  Interprofessional quality, safety, and the optimal patient experience is a core tenant for our staff to achieve.  Our goal is to foster a singular vision for the health system with the ultimate goal of creating a pathway for every Advanced Clinical Provider to work to the top of their license, and have a voice!

Q: What would you like to say to our NP employees during recognition week?

A: I would like to say THANK YOU for your engagement, enthusiasm, support, and true commitment to high quality, safe, patient centered care. Our time in advanced practice is now – we need to create our destiny in impacting health care, or someone else will do it for us. Get involved with your professional associations, legislative updates, and have a voice in effecting positive change for our providers and patients. The future holds promise and ongoing growth for our significant role in advancing advanced practice nursing. As we celebrate National Nurse Practitioner Week, look at how far we have come, but most importantly – look North – to where we are leading the way in health care transformation.

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From Barracks, to Business

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From Barracks, to Business

Read about Samantha Rosario’s experience within the Military, and how our Barracks to Business Workshop prepared her for a career at Northwell Health.

Written by: Samantha Rosario 

Each branch of the military bears a massive responsibility when training new soldiers. New recruits are trained in hand-to-hand combat, at the weapons range, and how to work together as a cohesive team. Preparedness of soldiers is essential to ensure not only a victory for the mission, but God-willing, a safe return for everyone. Once the solider has returned and his/her term is complete, it is almost as if the weight of responsibility has lifted off the branch’s shoulders and soldiers are given minimal training in their next mission in life, transition to the civilian world.

 

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A popular myth, and one I foolishly believed, was that finding a job, as a veteran, was going to be easy because employers love the skills and discipline veterans possess. While employers appreciate those traits, the real issue is if the applicant cannot communicate his/her skills on a resume. Northwell has recognized this dilemma and has committed itself to be the standard in job preparation training. Over the summer, I was lucky enough to attend one of these training seminars, entitled Barracks to Business, led by Anthony Silvera. During the course of 4 hours, I was challenged to clarify my skillset and experiences, determined my career goals, learned the importance of a job description and gained confidence for an interview. The success stories were inspiring and newly gained knowledge felt invigorating; that night I started revising my resume and focusing on finding a career within Northwell. One of the most significant aspects of seminar was the support given after it ended and with the support of Mr. Silvera and his team, I eventually gained employment with Northwell. I am honored to work for an organization that dedicates so many resources to serve the needs of our country’s veterans and look forward to doing great things in my new role.

Are you, or someone you know, a Veteran who is looking to build their professional skill set?

triangle_blueRegister to attend our next Barracks to Business Workshop today.

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Q&A with Adam Becker, HMP Mentor and Graduate

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From pre-med to Financial & Operations Management Senior Associate, Adam moved from Chicago to New York to began his career at Northwell Health as Healthcare Management Program intern. His experience as an intern opened his eyes to health care and his experience solidified his decision to accept a full time position post graduation in the administration department at North Shore University Hospital.

Read Adam’s Q&A about being an HMP intern, now HMP mentor, and how the program was a foundation for his career.

Why did you want to participate in the Healthcare Management Program (HMP) and how did you hear about it?

When I began my undergraduate studies at Union College, my initial plans had been to pursue the pre-med track, with the ultimate goal of one day becoming a Physician. Upon taking Intro to Chemistry during one of my first classes at Union, and seeing the grade that I received at the end of the term, I quickly realized that this path would not be for me! Fast forward to my junior year, by that time a declared political science major, I remained eager to find opportunities and experiences that would allow me to pursue a role in healthcare, but in a non-clinical capacity.

While the majority of my internship search efforts were focused on opportunities related to health care policy, I stumbled upon a unique internship experience that was offered by Northwell Health (formerly North Shore-LIJ Health System). The Healthcare Management Program at Northwell Health is an internship designed to provide students with first-hand knowledge and insight into the field of healthcare administration. This seemed far-removed from my initial interests in policy, but also a far destination for a student originally from Chicago. 

After speaking with members of the Northwell team, that unbeknownst to me would soon become my colleagues and mentors; I realized that applying to the Healthcare Management Program would be the perfect opportunity to explore my interests in the healthcare field. By participating in the Healthcare Management Program I could fuse my interests in healthcare, business, and policy in a way that no other program or opportunity could provide.

Can you tell us about your experience in the internship?

As a participant in the Healthcare Management Program I developed the skills required to succeed in a dynamic and fast-paced environment. The internship provided me with an opportunity to explore the field of hospital administration through real project work lead by executive mentors. From the relationships that I developed, to the foundational knowledge gained in both analytics and project management, the internship was a phenomenal experience for my professional growth. Furthermore, the opportunity to learn from, and engage with, executive leadership, clinical leadership, and others, afforded me a unique perspective into the daily roles and responsibilities of healthcare administrators. By gaining exposure to world-class professionals, combined with challenging and exciting project work, the Healthcare Management Program reaffirmed my passion for health care, but more importantly, the experience served as the onramp for my career in health care administration.

After participating in the HMP, what made you decide to take a full time position at Northwell Health in our Management Associate Program as a Financial & Operations Management Associate?

Through my participation in the Healthcare Management Program I gained the skills necessary to be able to succeed in a dynamic professional landscape. As a result, many of the tools that I developed in the internship provided me with the ability to engage with a variety of different organizations, including financial ones, about potential career opportunities. Although I was intrigued by entry-level positions offered by the other companies, I realized that these institutions could never offer the one component of working in health care that I enjoyed the most: the opportunity to impact the life of a patient.  

My decision to join this organization in the Management Associate Program (MAP) was made for that simple reason: to wake up each morning knowing that in some way shape or form I could impact the life of another. The passion that I felt to continue to grow in the organization that had paved my professional foundation, combined with a desire to pursue a career in healthcare was the two main contributing factors towards my decision of joining the Management Associate Program.

How was it mentoring an HMP intern this summer after going through the program yourself?

After having been a participant in the program myself, the opportunity to mentor three Healthcare Management Program interns this summer was a phenomenal experience for me both professionally and personally. From a professional standpoint, just as the Healthcare Management Program provided me with an opportunity to learn a skill set in analytics and project management, mentoring students this summer allowed me to develop my own management skills and style. It was a great experience to be able to train others on the same tools that I had been taught when I had gone through the program just a few years prior. 

On a personal level, the investment that I had in the program as a former participant made the dedication level to the success of the internship experience that much higher. My goal for the summer was to ensure that the students had as beneficial of an experience as I had, if not better.  As one of their mentors, I wanted to provide them with as many opportunities to develop their skill set, form professional relationships, as well as encourage them to cultivate the same passion for health care that I had gained during my own internship experience. The mentorship experience was tremendously rewarding and I am glad that as a former participant I had the opportunity to help others begin their own professional journeys.

purpletip Our 2017 Healthcare Management Program is now open for submission. Become part of our 61,000 strong and submit your resume today. 

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Meet our Vice President of Rehabilitation and Orthopaedic Service Lines

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Meet our Vice President of our Orthopaedic and Rehabilitation Service Lines, Nina DePaola  

Why did you become a physical therapist?

I knew from personal experiences at a young age that I wanted to go into healthcare related to improving ones quality of life. In order to pursue this I spent time volunteering in high school and I observed physical therapy which inspired me. My goal at the time was to help those with cancer and improve their day to day function and strength during treatment and recovery. Through my physical therapy education and training I became interested in working with a variety of those in need-including those with sports, cardiac, neurological, amputees, and orthopaedic conditions. Most importantly a physical therapist has the ability to motivate and teach an individual to become more independent and enjoy each day.

How long have you worked for Northwell health?

I will be celebrating my 30 year anniversary in 2017.

Can you talk about your career profession within the health system?

I began as a staff physical therapist at NSUH Manhasset. I then pursued my masters in administration, with the intent to go into a physical therapy private practice. About 5 years later I was offered an opportunity to start a small outpatient orthopaedic physical therapy program for the hospital. This small program has grown over the years to many sites and is called STARS (Sports Therapy and Rehabilitation Services).  The STARS team continues to this day and celebrates exceptional service, engagement and care for many types of patients in need of physical and occupational therapy. I was asked approximately 15 years ago to oversee the Rehabilitation Service Line for our growing health system, and shortly after that I was asked to oversee the Orthopaedic Physician Service Line.  Now our two service line teams have grown many programs, centers, facilities and offices in many markets throughout the region.

What do you like most of the administrative role of rehabilitation?

Once I became a physical therapist I started developing programs and I really enjoyed initiatives that resulted in impacting many more than just the 10 patients a day that I was treating. It is also very rewarding to help those with a passion for what they love to do create better patient care. That motivated me to grow and I was asked to do this more formally – thus starting my career ladder into administration. My most proud achievement to date has been to celebrate the successes of others and the accomplishments of many individuals who have helped create better ways to offer care to those in need. On the business end a particular goal is to volume build. Areas of our teams include marketing, community outreach, meeting with societies, care organizations and advocacy groups in order to meet their needs, building new service communities and promoting a personal touch to everyone and everything we encounter in corporate healthcare. In corporate healthcare, it has been helpful to be a voice as a physical therapist- to represent the profession and yet align strategically with the health systems mission.

What kind of experience and settings are available to therapists within Northwell Health?

Within Northwell there is just about every variety of therapy and rehabilitation. We have hospital based therapy, skilled nursing- short and long term care therapy, acute inpatient rehabilitation, outpatient therapy and homecare. We treat all ages from pediatrics to geriatrics and have just about every specialty program from sports and spine care to joint replacements, neuro rehab, brain injury and lymphedema care. Part time and full time positions which offer flexible hours are available in many of our settings that help promote a work- life balance.

Why is Northwell Health special?

Northwell health is the largest employer for physical therapists in our region. Many employment options are available related to location and specialty. The overall culture of Northwell is one of teamwork, caring, communication, respect and a great family feel. Employees within Northwell Health truly care about each other and enable change for improvement and what best meets the needs of the patients. As a physical therapist we tend to have the same values of teamwork, communication and motivating others so it marries nicely with the culture of Northwell health.

What opportunities are available for therapists at Northwell Health?

A physical therapist within Northwell Health has many opportunities for additional clinical education, research, program development or leadership growth through the offering of a management track. The Center for Learning and Innovation that has many courses to help develop leadership skills and an understanding of healthcare. There is tuition support available for those who go on to advanced education. There are many cultural activities that help build teamwork with physical therapists and other professions such as nurses and physicians- this makes Northwell Health unique.

Can you speak to the relationship between our Physicians and our Physical Therapists throughout the health system?

We have thousands of physicians who work with our physical therapists in every setting. A physical therapist typically receives the referral to offer care but our communication and partnership to give the patient exactly what they need is very important. Our physicians include orthopedists, neurologists, surgeons, internal medicine and oncologists. There is a very good relationship and mutual respect between physical therapists and physicians concerning the development of programs, education of the community, prevention and treatment of disability in patients.

What would you like to say to our Physical Therapists employees during PT month?

PT month is a time to celebrate for all we that we are able to do for patients and for each other. Northwell Health continues to grow and our expanding workforce of therapists is very strong, well-qualified, well respected and outstanding in their field. This is a time to celebrate the great services that we offer and the continued growth of our programs. A huge message of appreciation is sent to each and every therapist who is proud to be part of the Northwell Health Rehabilitation family. This is a month to celebrate who we are and what we do for so many. Our teamwork and our individual offering of quality care helps thousands and thousands of patients each year and we should congratulate each other offering such quality care in such a rewarding field and in such a great organization which is Northwell Health.

lbluetip Want to join our team of Physical Therapists? Explore our unlimited rehabilitation career opportunities.