About Northwell Health
Here we aren’t satisfied with settling, so we search for innovation in everything we do. We’re flexible, hardworking and not afraid to push boundaries to go the extra mile for our colleagues, our patients and their families. Our employees are always encouraged to become the best they can be through growth and education.
It doesn’t just take courage and determination to do what we do – it’s that spark and instinct to care that changes lives. Truly Compassionate, Truly Innovative, Truly Ambitious, Truly Together and Truly Ourselves. They help us make a powerful and positive impact on our patients’ and customers’ experiences.
We are true to our beliefs and our quest to define the health care industry of tomorrow. Caring runs through everything we do. It’s who we are. As New York state’s largest private employer and health care provider with 21 hospitals and over 500 outpatient practices, we serve a community of 8 million people in the metro New York area and beyond.
Job Details
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Qualifications
Responsibilities
Job Description
Coordinates and facilitates lobby operations and guest service activities supporting patient and family centered care. Monitors the overall service delivery operations of the lobby and entrance areas. Conveys key strategic messages to patients and family members as well as service line managers and staff, consistent with a culture of patient centeredness and hospitality.
Job Responsibility
- Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.).
- Monitors of all lobby amenities, functions and appearance.
- Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations; escalates issues to appropriate departments and/or management, as required.
- Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.
- Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.
- Ensures availability of wheelchair services to incoming and outgoing patients and visitors.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
- High School Diploma or equivalent required.
- 1-3 years of relevant experience, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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