About the Exceptional Patient/Customer Experience Winner

The winner for Exceptional Patient/ Customer Experience is Amy Smith, NP, Program Coordinator – Emergency Nursing at Lenox Health Greenwich Village. As a Sexual Assault and Violence Intervention advocate, Amy noticed that there was a great opportunity to better connect medical providers and patients in very difficult situations. She voluntarily responds to overnight calls from local emergency departments for patients who were victims of sexual assault or intimate partner violence.

She chose to become a nurse at North Shore University Hospital eight years ago. She worked on her off days to continue caring for patients in the Sexual Assault Nurse Examiner program, known as SANE. The lure of a day position landed Amy at Lenox Hill Greenwich Village. Although the facility was not officially a SANE center, Amy tended to patients who needed her specialized attention.

Her biggest influence has been from her work as program coordinator of emergency nursing at Lenox Hill Greenwich Village, a leadership role she embraced when the standalone emergency center was set to open two years ago. Since then, Amy has developed the nursing staff and has made strides in building Lenox Hill Greenwich Village into New York City’s newest SANE Center of Excellence.

She’s collaborated with the New York State Alliance Against Sexual Assault to train her staff. Amy has become a preceptor for the Department of Health and she’s helped set protocols for her program. In two years, Amy and her team have helped more than 80 sexual assault victims. She provides court testimony in support of the victims and is working with FDNY to train EMS providers in the pre-hospital care of sexual assault victims.

Her exemplary journey through Northwell Health is a direct result of her passion. From connecting medical providers with patients, to holding patients hands and making them feel comfortable, Amy makes a difference each and every day.

Watch her story come to life.